Support that keeps D365 running and your finance team calm
When D365 F&O is live, the work isn’t over. It just becomes more interesting. Dr Dynamics provides pragmatic support: issue triage, root-cause fixes, and controlled change - without turning every ticket into a mini-implementation.
Support services we provide
We keep your Dynamics 365 F&O environment running smoothly with expert support and maintenance.
Support engagement options
Choose the model that fits your needs
Support Sprints (2–6 weeks)
Fixed objective, clear scope, working output for quick wins and targeted improvements
Service desk retainer
Ongoing monthly support for issues, maintenance, and expert guidance
Embedded consultant
A senior consultant joins your team to provide continuous support and governance
Health check & performance tuning
Regular system assessments and tuning to maintain optimal performance
Training & adoption support
Role-based training and adoption services to empower your users
Incident rescue & recovery
Rapid triage and resolution for critical incidents and project issues
Customised support package
A tailored combination of advisory, support, training, and optimisation to match your specific objectives and budget.
Automation & process optimisation
Identify and automate routine tasks, streamline processes, and integrate Power Automate for better efficiency.
Add-on services & productised packs
Targeted packages that accelerate value from your D365 F&O estate
Enhancement backlog triage
Turn a messy wishlist into an ordered, costed, deliverable roadmap
De-customisation audit
Structured review of customisations with retire/replace/retain plan
Month-end close accelerator
Targeted fixes for posting performance, reconciliation pain, approvals, and control gaps
Environment & ALM setup pack
DevOps hygiene: branching strategy, build/release pipelines, deployment approach, and release governance
Integration health check
An integrated approach to strategy and integration.