Support that keeps D365 running and your finance team calm
When D365 F&O is live, the work isn’t over. It just becomes more interesting. Dr Dynamics provides pragmatic support: issue triage, root-cause fixes, and controlled change - without turning every ticket into a mini-implementation.
Support services we provide
We keep your Dynamics 365 F&O environment running smoothly with expert support and maintenance.
Support engagement options
Choose the model that fits your needs
Support Sprints (2–6 weeks)
Fixed objective, clear scope, working output for quick wins and targeted improvements
Service desk retainer
Ongoing monthly support for issues, maintenance, and expert guidance
Embedded consultant
A senior consultant joins your team to provide continuous support and governance
Health check & performance tuning
Regular system assessments and tuning to maintain optimal performance
Training & adoption support
Role-based training and adoption services to empower your users
Incident rescue & recovery
Rapid triage and resolution for critical incidents and project issues
Customised support package
A tailored combination of advisory, support, training, and optimisation to match your specific objectives and budget.
Automation & process optimisation
Identify and automate routine tasks, streamline processes, and integrate Power Automate for better efficiency.
Add-on services & productised packs
Targeted packages that accelerate value from your D365 F&O estate
Enhancement backlog triage
Turn a messy wishlist into an ordered, costed, deliverable roadmap
De-customisation audit
Structured review of customisations with retire/replace/retain plan
Month-end close accelerator
Targeted fixes for posting performance, reconciliation pain, approvals, and control gaps
Environment & ALM setup pack
DevOps hygiene: branching strategy, build/release pipelines, deployment approach, and release governance
Integration health check
An integrated approach to strategy and integration.
FAQ
What does hypercare mean for Dynamics 365 and how long should it last?
Hypercare is the intensive support period immediately after go-live — typically four to eight weeks — during which the implementation team remains engaged to triage issues, stabilise processes, and transfer knowledge to business-as-usual support. It should end based on agreed exit criteria (open defect levels, month-end closed, stable performance), not a date on a slide.
Why is our Dynamics 365 month-end close so slow?
Common causes are unoptimised posting profiles, inefficient batch scheduling, heavy ledger settlement jobs, missing indexes on custom tables, third-party code running inside critical financial processes, and batch server capacity shared with interactive users. Each cause has a different fix — so proper diagnosis beats guessing.
How do we reduce the number of Dynamics 365 support tickets?
Most support backlogs are dominated by a small number of root causes — often data quality, training gaps, permission model errors and a handful of fragile integrations. Fixing the top five root causes typically removes 60–80% of recurring tickets. Dashboards that show root cause, not ticket count, are the starting point.
How should we handle Dynamics 365 monthly service updates?
Treat updates as a regular, scheduled discipline: regression test packs for critical flows, an automated build pipeline, a controlled promotion path through environments, and a named owner for update impact analysis. 'Pause updates' should only be used to buy time for a real plan, never as the plan itself.
What is the right support model for Dynamics 365 F&O after go-live?
Typically a tiered model: L1 handles user questions and simple data fixes, L2 owns configuration and functional issues, L3 covers code, integration and performance. An architect or senior consultant should review recurring incidents monthly so that symptoms become root-cause fixes, not a growing backlog of workarounds.