Services
Reactive Support
Escalated issue resolution - helping customer to move earlier escalated issue to MS in terms of efficient use of resources and information Microsoft Support ticket handling: - identify issues, collect needful information and move this issue to the MS with reduced time of initial scoping/information gathering- communication with MS support over the life cycle to support incident- helping embedded IT support team with handling/assisting of MS request
Proactive Support
Business process optimization: - helping you realise greater value out of your existing system by utilizing the greatest and latest features Dynamics 365 - helping increase your team efficiency by modelling new business processes and trainings - reducing manual data entry and mistakes by automating your business processes
Data clean-up and archival: - identify opportunities to reduce size of tables and improve system performance - creation data clean-up maintenance plan
Data integrity check and recovery - analyzing data corruption and providing recommendations to fix them
Training - training is required at various stages of your processes to maximize the process optimization and get the most out of the investment made in Dynamics 365. In the case of newly installed system, you are required to fully train your end-users. Training is also a significant part for existing users to support the upgrades, integrations, or enhancements that are made with time, as well as using the best practices in customizing Dynamics 365.Microsoft cloud products from certified DrDynamics specialists